cookie policy

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privacy policy

Updated May 30  2018

What does this policy cover?

This policy covers the services that we offer through this website.

What's not covered in this policy?

Our services sometimes link to services run by other companies. For example, our website is hosted by our hosting partner Squarespace, some of our online forms are hosted by Wufoo and Active Campaign, our shopping cart is driven by SnipCart, Stripe is the payment gateway we use to process credit card payments and our videos are hosted on Vimeo and YouTube. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their own rules.

How do we protect your personal information?

We're strongly committed to keeping your information safe. We do not store credit card information. If you have any concerns that your account or personal information has been put at risk, for example if someone could have found out your Gecko Depot password, please let us know.

Where we store your information?

Data we keep is stored in part by Squarespace in multiple Tier III data centers across the United States, by Salesforce and Active Campaign in Canada and the USA, on Microsoft Azure and Snipcart servers in Canada.

What types of personal information do we collect?

Information that you give us:

We keep the information you submit through the Gecko Depot Europe account application form if your application has been approved.

. Name*
. Title
. Company*
. Address* (street address, city, state - province - region - postal code - country)
. eMail*
. Website
. Phone number*
. Fax number
. VAT number*
. Language of communications
. Your are of activities* (spa industry: oem - distributor - dealer - other)
. The number of employees in your company*
. The spa brands your company carries
. And any comments you may submit through your application form comments box.

(* required info)

To which we add:

. The currency that will be allocated to your account (USD$ - € - £ - Kr)
. Your discount level
. Your initial password (for support purposes). You can change your password at anytime by following the “forgot my password” procedure at login. Your new password will not be stored in our database.

Device information

Devices include computers, mobile phones and tablets. We automatically receive some technical information from your device. This information may include the name of the website from which you entered our website, if any. The information may also include the IP address of your device, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our website. We use all this information to analyse trends among our users to help improve our website.

Payment information

When you purchase products through the Gecko Depot Europe online store, we get limited information about your payment card from Stripe, the payment gateway we use. This information includes your name, postal address, email address, the last four digits of your payment card, the country of issuance and the expiration date.  Stripe uses and processes your payment information in accordance with their own privacy policies. We do not store credit card information

How long will we keep your personal information?

We retain information that we collect from you only for as long as we need it for legal, business, and/or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.

How can we use your personal information?

We have to have a valid reason to use your personal information. It's called the "lawful basis for processing". Sometimes we might ask your permission to do things, like if you asked to subscribe to a regular email. We use your information for these types of things:

  • to process your orders

  • to provide information on our products, promotion and services

  • to deal with your requests and enquiries

Will you be contacted by us for marketing purposes?

We send marketing emails every week. New products, promotions, best seller lists are the only topics of our emails.

When do we share your personal information with others?

We'll never sell your personal information. We do share it with others in these ways:

What are your rights?

Remember, you're in control of your personal information.

You have the right to:

  • request a copy of your information

  • to ask us to correct information that's wrong, to delete it or to request that we only use it for certain purposes

  • to change your mind, and ask us to stop using your information.

How will I find out about changes to this policy?

We occasionally update this policy. If we make important changes, like how we use your personal information, we'll update this page. Changes will be announced on our weekly emails. .

If you don't agree to the changes, then you can always stop using our online store, delete your account and stop giving us any more personal information. 

How can you contact us?

If you need to contact us about this policy you can contact us through our contact form: